• Sales Development Representative (Adobe Connect)

    Posted Date 3 weeks ago(10/29/2018 4:31 PM)
    # of Openings
    Information Technology
    Work Site - City
    Virginia Beach
    Emergent - Sales
    Work Site - State
    Security Clearance Level
    None Required
    Maximum Expected Travel
    Regular Full-Time
    Remote/Telecommute Available?
    No - Applicants Must be Local to Work Site
  • Job Overview & Responsibilities

    This is an Entry-level technical sales role with a focus on our Adobe Connect product line, responsible for providing technical training and generating sales in support of the Adobe Connect Team’s go-to market strategy. This position will learn and become expert in the technical application of Adobe Connect and stay abreast of continuing product developments. This role will learn and develop training and instruction skills to be able to present product training to customers, maintain and update training materials/programs, and provide training to departments/employees to enable the use of Adobe Connect internally.  


    Duties and Responsibilities include the following. Other duties may be assigned. 


    • Learn and understand the technical application of Adobe Connect, especially as it relates to key customer use cases.
    • Provide Connect demonstrations and basic training for customers in support of sales activities, approximately 25% - 35% of work week.
    • Provide first line technical support for sales representatives, to include standard troubleshooting and managing escalation for Adobe Connect. 
    • Provide helpdesk support tickets. Meet service SLAs associated with specific accounts for customers.
    • Maintain technical resources for use by the sales team. Store resources using a logical system allowing for immediate access by sales representatives. Communicate resource updates to sales team. 
    • Develop an understanding of market competition, technical differentiators and how to overcome technical objections. 
    • Learn and develop instructional design/methods for individual training, group instruction, workshops, and meetings, and stay abreast of development research and training techniques, methods, and materials. 
    • Ensure training materials are updated with current policies, procedures, regulations, business initiatives, and technologies.  
    • Deliver programs to train all levels of employees.  
    • Obtain and maintain all Adobe Connect sales and basic technical certifications. 
    • Coordinate training and technical resources with Adobe CAM/PAM, and partners when required. 
    • Develop moderate knowledge over time of technical integration points with Adobe Connect, Partner Products and other Adobe products (eg. eLearning Suite) 
    • Facilitate virtual and in-person Adobe Connect events. 
    • Assist with providing technical input for customer communications. 
    • Keep catalog up to date. 
    • Create surveys. 



    Required Education and Experience

    1. High school diploma or equivalent experience; some college desired.
    2. Prior sales or technical experience helpful. 



    Technical aptitude 


    Oral Communication Skills 

    Written Communication Skills 

    Interpersonal Communication Skills 

    Customer Service 


    Math Aptitude 




    Time Management 



    Company Overview

    Join the Emergent Team!

    Emergent offers technology solutions to education, government, healthcare and commercial customers worldwide. Our employees are the foundation of our success, enabling us to work with leading companies in every major industry and at all levels of government.


    At Emergent we are looking for motivated people with the expertise and insight to tackle the toughest client issues.


    We're looking for hard-working, intelligent people who like to achieve results. In return, we'll provide you with a comprehensive benefits program and opportunities to build your skills.  If this sounds like a match for your skills and interests and you're up to the challenge of the innovative, service-oriented field of enterprise software solutions, we encourage you to explore our Open Opportunities and join the Emergent team today.


    Emergent, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes. Emergent, LLC will treat all employees equally with respect to compensation; opportunities for advancement, including upgrading, promotion and transfer, and all other terms and conditions of employment. This company is a VEVRAA Federal Contractor, and has designed and agreed to implement an Affirmative Action Program in accordance with Executive Order 11246 and VEVRAA Final Rule.  Emergent, LLC is able to provide alternative methods of application for those who are unable to complete an online form.  Please contact accommodationrequests@mythics.com to arrange reasonable accommodations.  To read more about your rights, please visit the Department of Labor Disability Rights Fact Sheet here. For more information about Federal laws prohibiting job discrimination, please view the “EEO is the Law” Poster here.


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