The Sales Support Specialist is responsible for providing administrative and operational support for a sales team, working efficiently and effectively in a fast-paced sales environment. This role entails preparing sales reports, handling customer inquiries, maintaining sales and marketing materials, and assisting with creating presentations. The Sales Support Specialist will also support administrative sales activities to include scheduling appointments, meetings and making travel arrangements for the sales team, entering customer data into the CRM, processing sales leads, and coordinating post-sales activities. This role regularly interacts with the sales team and other teams in the organization to ensure operational and customer service excellence.

Responsibilities

• Assist the sales team with day-to-day administrative tasks, including preparing sales documents, proposals, and contracts.
• Handle customer inquiries, provide product information, and process orders.
• Coordinate communication between the sales team, clients, and other internal departments.
• Manage and update customer accounts, ensuring accurate and up-to-date information in the CRM system.
• Support the sales team with scheduling appointments, meetings, and travel arrangements.
• Prepare sales reports, track performance metrics, and assist in forecasting.
• Maintain and organize sales materials and marketing collateral.
• Process and follow up on sales leads and opportunities.
• Ensure a seamless flow of information between the sales team and other departments, such as marketing and customer service.
• Assist in preparing presentations, proposals, and sales quotes.
• Coordinate post-sales activities, including order fulfillment and customer feedback.
• Manage sales order tracking and ensure timely deliveries and issue resolution.
• Support the sales team by attending sales conferences.  
• Other duties as assigned. 

Minimum Requirements

• High school diploma or equivalent required.
• 5 years of general work experience with minimum of 2 years of administrative support experience in sales or customer service environment.
• Experience working with sales and marketing software tools, such as Salesforce CRM.

Knowledge / Skills / Abilities (KSAs)

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Salesforce CRM software.
• Ability to prioritize and organize competing priorities with minimal guidance and supervision.
• Excellent oral and written communication skills.
• Ability to convey information in a clear and concise manner verbally and in writing.
• Ability to collaborate within a team and other departments across the organization.
• Strong time management and self-management skills.
• Attention to detail and accuracy in work product.
• Ability to work independently under general guidance and supervision, following department standards and procedures.
• Ability to solve moderately complex issues with minimal guidance and supervision.
• Ability to multitask and work on different projects or tasks
• Knowledge of sales processes and basic business operations.

As a federal government contractor and a recipient of federal funding, Mythics and Emergent is required to abide by the Drug-Free Workplace Act, which requires Mythics and Emergent to provide a drug-free workplace, among other obligations.  As part of this effort, Mythics and Emergent requires pre-employment drug tests for all candidates for employment.  Please note that marijuana (including medical marijuana) is designated as a controlled substance under federal law and will be screened for in the drug test.

Emergent, a subsidiary of Mythics, LLC, is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. At Emergent, we are looking for motivated people with the expertise and insight to tackle the toughest client issues.

Why Work at Emergent?

Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  At Emergent, you will experience a truly enjoyable corporate culture. 

Enjoy Tailored Benefits to Suit Your Needs with our Flexible Options. Our benefit options include:  

• Comprehensive Health, Dental, and Vision plans 
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources

 Unlock Exclusive Benefits for Full-Time Employees: 

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program 
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Emergent, LLC is an equal opportunity employer. In accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or other factors protected by law. We offer equal opportunity in compensation, advancement opportunities, and all other terms and conditions of employment. As a federal government contractor, Emergent has developed and maintains a written Affirmative Action Program relating to individuals with disabilities and protected veterans, which sets forth the policies, practices and procedures to which the Company is committed in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and protected veterans is followed. For those unable to complete an online application, alternative methods are available by contacting accommodationrequests@mythics.com. For more information about Federal laws prohibiting job discrimination, please read Know Your Rights.