The Account Representative 2 for multivendor renewals is responsible for maintaining and growing recurring software and hardware revenue across a portfolio of dedicated OEM partners within assigned Federal territories. In this role, you will focus exclusively on renewing existing software contracts, ensuring timely renewals, maintaining strong customer relationships, and identifying upsell or cross-sell opportunities within current accounts. The Renewal Representative handles quoting, processing and managing the sales cycle for renewals. This role builds actionable quotes for customers in advance of their renewal dates, ensuring that internal reporting and CRM systems are up to date. Additionally, you will maintain and provide an accurate forecast to management with an understanding of the customer procurement process and the growth opportunities within existing accounts.

Responsibilities and Essential Duties

• Manage the full renewal lifecycle for software and support agreements across assigned accounts.
• Prepare quotes at the direction of the Sr Account Managers.
• Proactively engage customers ahead of renewal dates to ensure continuity of service and avoid lapses in coverage as well as understand current deployment, future growth opportunities and procurement process to renew.
• Engage with internal resources as needed to engage and assist customers with ensuring adoption and success.
• Manage the entire renewal sales lifecycle: pipeline development, forecasting, quote preparation, closing opportunities including booking and tracking opportunities and invoices.
• Process renewals related orders within Emergent CRM system in an accurate and timely manner.
• Collaborate with OEM partners and internal teams to generate renewal quotes and address any contract modifications.
• Review customer usage as needed, entitlements, and account history to identify potential upsell or expansion opportunities.
• Serve as the primary point of contact for renewal-related questions, pricing, and procurement concerns.
• Maintain strong relationships with procurement, IT, and contract teams to facilitate seamless renewals.
• Track contract dates and ensure compliance with terms and service-level agreements.
• Coordinate internally with business operations, legal, and finance teams to resolve any contract or billing issues.
• Meet or exceed assigned renewal quotas and customer retention targets.
• Backup other team members as needed.
• All other duties, as assigned.

Minimum Education and Experience

• Bachelor’s degree in Business, Marketing, or related field—or equivalent work experience.
• 2 - 4 years of experience in software sales, renewals, or account management, preferably in the Federal sectors is preferred.
• Demonstrated track record of meeting renewal or retention goals in sales experience.

Knowledge/Skills/Abilities

• Strong attention to detail and deadline management.
• Excellent verbal and written communication.
• Customer-first mindset with consultative approach.
• Familiarity with government procurement processes and contract vehicles (e.g., SEWP, GSA, NASA SEWP) is preferred.
• Ability to multitask and manage high volumes of renewal activity.
• Analytical thinking and basic financial acumen.
• Proficiency in Microsoft Office and CRM platforms, Salesforce preferred.
• Self-motivated and able to work independently or within a team.

As a federal government contractor and a recipient of federal funding, Mythics and Emergent is required to abide by the Drug-Free Workplace Act, which requires Mythics and Emergent to provide a drug-free workplace, among other obligations.  As part of this effort, Mythics and Emergent requires pre-employment drug tests for all candidates for employment.  Please note that marijuana (including medical marijuana) is designated as a controlled substance under federal law and will be screened for in the drug test.

Emergent, a subsidiary of Mythics, LLC, is an award-winning IT solutions provider and value-added reseller based in Virginia Beach, Virginia. Since 2006, Emergent has specialized in solving complex challenges and delivered best-of-class technology solutions to operations in all levels of government, education, and commercial organizations worldwide. At Emergent, we are looking for motivated people with the expertise and insight to tackle the toughest client issues.

Why Work at Emergent?

Because at Emergent, YOU count! At Emergent, our Corporate Values are at the foundation of everything we do. Our values, Respect – Empathy – Excellence – Fun (REEF), have created an environment that fosters creative thinking, respects your contributions, and accepts nothing less than excellence in serving our customers.  At Emergent, you will experience a truly enjoyable corporate culture. 

Enjoy Tailored Benefits to Suit Your Needs with our Flexible Options. Our benefit options include:  

• Comprehensive Health, Dental, and Vision plans 
• Premier 401k retirement plan with corporate matching and a 529 college saving plan
• Tax-advantaged Health Savings Account and Dependent Care Flexible Spending Account options
• Legal Resources

 Unlock Exclusive Benefits for Full-Time Employees: 

• Generous work/life balance opportunities supported by a PTO bank, paid holidays, leave programs and additional flex time off
• Employee referral program
• Employee recognition, gift and reward program 
• Tuition reimbursement for continuing education
• Remote or hybrid work options
• Engaging company events such as team building activities, annual awards and kick-off parties
• Health and wellness-focused activities
• Relaxation Spaces
• In-office gourmet coffee, tea, fresh fruit and healthy snacks
• Corporate GREEN approach – tracking energy consumption for reduction and purchasing only environmentally friendly products for our offices

Emergent, LLC is an equal opportunity employer. In accordance with applicable federal, state, and/or local law, all qualified applicants will receive consideration regardless of race, color, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, medical condition, veteran status, or other factors protected by law. We offer equal opportunity in compensation, advancement opportunities, and all other terms and conditions of employment. As a federal government contractor, Emergent has developed and maintains a written Affirmative Action Program relating to individuals with disabilities and protected veterans, which sets forth the policies, practices and procedures to which the Company is committed in order to ensure that its policy of nondiscrimination and affirmative action for qualified individuals with disabilities and protected veterans is followed. For those unable to complete an online application, alternative methods are available by contacting accommodationrequests@mythics.com. For more information about Federal laws prohibiting job discrimination, please read Know Your Rights.